Finance

Turbulence is wide spread in the world of banks, insurers and other Financial service providers. The value of customer loyalty has become paramount to Finance players. Cross and deep selling to existing customers have proven far more profitable than acquiring new customers. Innovative customer service concepts, also utilising the internet, are key to success. And for this, excellent technology is essential.

This sector is constantly bombarded with changes in legislation and regulations. Meanwhile pressure on margins continues to increase. Pressure caused by the arrival of foreign entrants to the market and increased transparency, for example the websites who compare consumer fees across the various Financial services providers.

These developments are causing Finance players to focus on their front offices more closely than ever. They are investing in new customer systems, that are more flexible and compliant with changing legislation and regulations. In the meantime they are also partially outsourcing IT activities and back offices. Cost management is crucial and standard IT systems have become the more popular choice. After all, package solutions are cheaper than customised solutions.

Trends & Developments in Finance

increased focus on customer loyalty
innovative customer service concepts are key to success
increased importance of legislation and regulations
increasing pressure on margins
outsourcing of back offices
cost management is crucial
standardised IT systems are preferred above customised systems

Our vision

Financial institutions have to treat their existing customers like gold in these uncertain times. Retention is a number one priority, adequate cross and deep selling are the means by which market share is maintained and won. Most Financial products are fairly homogeneous and therefore product innovation is crucial to differentiate from the competition.

In most cases the existing legacy systems are no longer sufficient. The purpose and necessity for flexible IT solutions is greater than ever. These solutions also need to be compliant with the ever-changing legislation and regulations.

Our experience

Ordina supports Financial institutions in order to free them up to focus fully on their core business. We have been doing this successfully for years. Our clients include a large portion of blue chip, middle-sized and smaller Financial players. From ING/Postbank, ABN Amro/Fortis and Rabo, to Achmea and Staal Bankiers. They have chosen Ordina for our sector expertise and our extensive range of services and products. Plus the quality of our service delivery. We have become specialists in the flawless migration of data from outdated systems to new system environments.

But we do much more. We also support our clients in ensuring compliance, for instance; making sure that they meet the criteria set out in new legislation or regulations. Or with the automatic processing of purchases or sale of shares and options. Or in processing mortgage loan applications, for which we offer a total proposition from the architecture to the realisation. Ordina even has its own mortgage loan back office system. We have structured our services in different business domains. Within these domains we have bundled our knowledge and experience. Our Finance domains are: