Public

A new division of roles between citizens, corporates and government. That is the task that the Dutch Government has given itself. Citizens and corporates need to take more ownership. And the Government? It wishes to act more effectively, with less rules and bureaucracy. Above all, the government wishes to help its ‘clients’ faster and more efficiently.
This puts enormous pressure on the management structures within ministries, provincial and local governments. Pressure to work with greater result-orientation and for government institutions to be held accountable.
A more efficient government and increased trust from citizens: the government is working toward these goals by unburdening the administrative load, durable digitalization, reducing costs, taking care of safety measures and the enforcement of rules. IT is an important link in realising these ambitious steps. And is not just about new technology, but it is also about cleverly designing and streamlining processes. Not only within the government agencies, but also between them.

Trends & Developments in Public

more ownership on the part of citizens and corporates
governments smaller and more effective
more rules and guidelines aimed at specific target groups
government gradually becoming more customer focussed
further decentralisation of government services
more emergent call for transparency in policy and execution/enforcement
standardised IT systems preferred over customised systems more often

Our vision

Legislation and regulations are changing at a rapid pace. The enforcement agencies are required to adapt to these changes quickly and, at the same time, they have to consider the interest of their customers. They are also supposed to be seamlessly integrated with each other. Supply Chain co-ordination and co-operation are really essential. The creation of Shared Service Centres (SSC) offers the solution to the challenge of realising more while utilising less means. After all, work processes and service delivery can always be better organised.

Organisations are no more than systems of people who have come to certain agreements with each other and their environment. IT ensures that these agreements are kept. Ordina supports this in the form of consultancy, IT and services. Our flexible total solution Overheid 3.0 (loosely translated this means Government 3.0) is a good example of this.

Our experience

The key themes of our services to the Public Sector are standardisation and centralisation. Ordina focuses on the supply chain organisation as well, the chains Work and Income, Criminal Justice as well as Immigration and Naturalisation. The standardisation of data processing for instance, can contribute to better co-operation between the various agencies working on applications for asylum or applications for government grants. Ordina supports organisations in the Public Sector in solving management and organisational issues. Our vision that successful change can only be affected if one considers the close inter-relation between structure, processes, Human Resources and IT is our point of departure. As result-oriented strategy & architecture advisers, we assist governments to operate more effectively.
Ordina has structured its services in different business domains. We bundle our knowledge and experience within each domain. Our Public domains are: