Client issues and solutions
The legislature and supervisors have increased the financial institutions’ capital requirements. Attracting funding from the money and capital markets has become more expensive as risk now carries a price tag. The demand for financial services has shrunken by 30%, partly due to the decreased consumer confidence and the slump in the property markets. This has increased the pressure on financial institutions’ profitability.
This gave rise to the following requirements amongst clients:
- Programmes for customer retention and margin improvement
- New customer service formulas for improved customer service
- From average service levels to a minimum standard of service
- Simplified product range
- Workflow implementation and monitoring
- Reduced costs
- Shortened processing times
- Implementing Straight Through Processing
The chain of crises (credit crisis, banking crisis, confidence crisis), the diminished consumer confidence and increased unemployment in Europe and the stagnation in the property market has given rise to the following issues amongst our clients:
- Professionalization of intensive and exceptional management
- Development of new risk models
- Implementation of extended risk management
- Development of customer risk profiles
- Facilitating In Control Statements
Due to acquisitions and divestitures compelled by European legislation, Ordina has been approached with the following client requests:
- Large integration programmes as a result of acquisitions (business, financial and systems integrations)
- Splitting up retail banks & investment banks, banks & insurers
The sharpened legislation and supervision have led to the following requests from clients:
- Implementation of Basel III
- Implementation of Solvency II
- Development of risk capital models for insurers
- Modelling and reporting
Solutions for the Finance sector
We assist clients in realising their strategic objectives and in solving socially relevant issues.
We deliver expertise and services in the following areas:
- Customer experiences and customer interaction
- Customer service formulas
- Operational Excellence
- Workflow Management
- Lean Six Sigma
- Business Operations and Management
- Integrated Risk Management (including Enterprice Risk Management and COSO I and II)
- Operational Risk Management and In Control Statements
- System Integrations
- Basel III & Solvency II
- Reporting and XBRL and SBR
- Data quality, data mining and data reconstruction
- Business Intelligence
- Governance
Ordina has knowledge of the products, processes and systems in the following domains:
- Corporate Credit Services
- Mortgages
- Credit Management
- Payments and savings
- Pensions
- Risk Insurance
- Income Protection Insurance
- Balance Management