Client issues and solutions
As partner to the Public sector, Ordina follows developments within the sector very closely. Our view is that the golden thread running through these developments is driven by the following themes:
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Focus on customer-oriented working
From Sappemeer to Maastricht, citizens and companies are expecting more and more from their local government: fast and simple access to information and services, less bureaucracy and less administrative pressure. At the same time, the government will be expecting greater independence from citizens and companies in its drive to realise cost reductions. The good news is that the latest technologies offer the possibility of comparable service levels, requiring less manpower, in the form of readily available and innovative IT solutions.
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Efficiency is crucial
The government will have to take on more responsibilities with a smaller budget over the next few decades. Processes and the chain of service provision will have to become more efficient. This can be achieved by the clever organisation of the business operations, the use of automation and by closely examining which tasks are absolutely necessary in order to provide citizens with adequate services.
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An integrated approach is the key
Many challenges and projects affect more than one or all departments. To realise actual changes it is essential to approach programmes from a collective vision and to seek widespread support across the organisation. Our Public sector specialists are convinced that the government will take and be given more of a directorial role. Directing the coordination, management and stimulation of intermediaries, companies and citizens in society.
Improving the government’s efficiency and effectivity by creating Shared Service Organisations (SSO’s). With products and services for the following themes:
- Business Process Management
- Organisational change
- Business Operations
- The new World of Working
- Customer Interaction Management (Customer Experience)
Improving transparency within the government and improving the relationship between the government and its citizens. With knowledge, products and services in the following areas:
- Open technological standards
- Open information architectures and data architectures such as knowledge of inter-operability
- New forms of system development and adoption
- Accessibility, clarity and insight into data to create transparency
- Quality of information
- Opposites of transparency such as knowledge in the areas of privacy and security
- Dashboards and monitors to support transparency of the government’s actions
Developing and strengthening citizenship with knowledge, products and services in the following areas:
- The social web
- Citizen participation
- Fostering maturity in upholding legislation and regulations
- Mutually responsible for social improvements (RBA)
Ordina supports institutions in the Public sector in solving management and organisational issues. This is done from the perspective that change can only be successful once the cohesion between the structure, processes, Human Resources and IT are considered.