, December 4, 2012

Ordina, Aspect join forces to offer contact centres the benefits of Unified Communications

Ordina has signed a cooperation agreement with Aspect, a supplier of software for multi-channel contact centres and Workforce Optimization. As part of this agreement, Ordina will implement and integrate Aspect software with Lync Server at contact centres. This will enable contact centres to cooperate more efficiently via integrated communications platforms such as Lync. Ordina is today presenting its services in the field of Unified Communications & Collaboration at the Social Enterprise Society (SES) Lync Day 2012 at Spant! in Bussum, the Netherlands.

Barend de Zoete, Director Professional Services & Projects at Ordina: “Thanks to our collaboration with Aspect, we are able to further shape our services within our innovation theme Unified Communications and Collaboration. It also means that our customers in the Benelux can benefit from the numerous possibilities of Unified Communications and Collaboration, and more specifically Lync. We are pleased that Aspect recognises our know-how and expertise in this area and selected us as their partner.”

Ruud Loppies, Channel Business Development Director at Aspect: “Aspect wants to work with leaders in the market. That’s why we are so pleased that we have been able to forge this partnership with Ordina. Obviously, it’s great that the company is so positive about our technology and about the opportunities in the market. Ordina’s know-how of Microsoft products, combined with Aspect’s solutions in the field of Unified Communications and WorkForce Management, will help us make unique innovations in customer contacts.”

Lync integrates all communications in a single platform, combined with information on the physical availability of a person. This allows employees to very quickly see the best way to contact a colleague, whether this is via telephone, chat or e-mail. Long-distance cooperation and discussion is also more efficient with Lync. For instance, you can arrange a conference call and all work on the same document simultaneously. Aspect’s software offers integration opportunities with Lync. This will allow for real innovations in contact centres, which will in turn result in solid collaborations and a consistent customer experience through an integrated collaboration and communications platform such as Lync.