News

Jeroen Hellenberg, November 4, 2014

Ordina N.V. results third quarter 2014

Results continue to improve in Q3

Highlights Q3
• Recurring EBITDA increases to 5.3 million (Q3 2013: EUR 4.2 million);
• Recurring EBITDA margin higher at 6.0% (Q3 2013: 4.5%);
• Turnover declines 4.9% to EUR 88.2 million (Q3 2013: EUR 92.8 million);
• Net debt position reduces to EUR 5.4 million (Q3 2013: EUR 18.5 million); the ratio net debt / ‘adjusted’ EBITDA stands at 0.3 (maximum leverage ratio: ≤ 1.50);
• Customer satisfaction rating among Sourcing and Application Management clients up once again in the annual Giarte survey.

Highlights Q1-Q3
• Recurring EBITDA increases to EUR 13.6 million (first nine months 2013: EUR 7.8 million);
• Recurring EBITDA margin higher at 5.0% (first nine months 2013: 2.8%);
• Turnover declines 1.6% to EUR 273.4 million (first nine months 2013: EUR 277.8 million).

Stépan Breedveld, CEO Ordina, on the results
“Our results showed a clear improvement compared to last year. The cost-savings programme we launched last year is having a structural effect. Turnover was down in the third quarter, largely due to a lower number of large projects. When normalised for the effect of the dismantling of the generic Ordina Consulting Public (OCP) activities, turnover in the first nine months remained largely stable.

We are taking the reports in which Ordina is accused of irregularities in tenders in the period 2005-2010 very seriously. We will communicate transparently about the outcome of the internal investigation and the measures we take. Should there be any reason, additional investigations will be initiated, also if these would concern the period before 2005 or after 2010.  We will undertake anything necessary in order to ensure that our clients can be certain that our integrity is guaranteed.

We are pleased to have obtained one of the highest scores in the annual Giarte survey into customer satisfaction in IT Outsourcing (Sourcing and Application Management). Combining our Sourcing and Application Management activities in separate divisions gives us focus and results in increased customer satisfaction.

On 29 October last, we welcomed 200 clients to our annual Ordina Open Innovation day. This year’s theme was the ‘Humanisation of ICT’. This is about how thanks to smart sensors, robotics, virtual reality and wearables ICT is getting closer to or is quite literally worn by people. The winners of the final of the innovation contest, the Public Challenge, were FoodFix and 42 Education with concepts for food waste and education for children with learning difficulties respectively. In line with our motto ‘Partnerships in Sustainable Innovation’, we will now help the winners to make their innovative ideas reality. This is how ICT will truly work for people again.”

Outlook
We decline to give a forecast for the coming period.

Integrity investigation
In our press release of 9 October last, Ordina reported on the preliminary results of the internal investigation into possible irregularities in public sector tenders and contracts in the period 2005-2010.

As announced at the time, an additional internal investigation is still ongoing into a limited number of issues. Ordina expects to complete the current internal investigation in the fourth quarter of 2014, or in the first quarter of 2015 at the latest. 

Ordina will publicly report to all stakeholders on the relevant findings once the internal investigations are complete. At the same time we will also provide information on the measures taken in the context of the previously announced integrity programme we are introducing across the company.

The Dutch shareholders association VEB and a number of shareholders, both large shareholders (with an interest of more than 3%) as well as small shareholders (with an interest of less than 3%), have asked questions about the course of events. Also, one small private shareholder has asked for compensation for the losses which would have been suffered due to the share price movement following the Zembla broadcast. We have otherwise not received any other claims, from either customers, competitors or business partners. 

To respond to any questions our stakeholders may have, we will at the same time provide an overview of all the relevant facts that emerged in the past period.

It is not possible to make any statement about the financial consequences of the above for the company.

Highlights Q1-Q3
In the third quarter, turnover declined 4.9% to EUR 88.2 million (Q3 2013: EUR 92.8 million), largely driven by a smaller number of large projects. The impact of the dismantling of the generic OCP activities is EUR 1,7 million. The recurring EBITDA rose to EUR 5.3 million (Q3 2013: EUR 4.2 million), after adjustment for redundancy payments (Q3 2014: EUR 0.5 million) and external costs related to the internal investigation (Q3 2014: EUR 0.6 million).

Turnover in the first nine months of the year was down 1.6% at EUR 273.4 million (first nine months 2013: EUR 277.8 million). Turnover is largely stable when adjusted for the dismantling of OCP (impact: EUR 3.2 million). Recurring EBITDA came in higher at EUR 13.6 million (Q1-Q3 2013: EUR 7.8 million), after adjustment for redundancy payments (Q1-Q3 2014: EUR 5.6 million) and external costs related to the internal investigation (Q1-Q3 2014: EUR 0.6 million).

Turnover in the public sector was stable in the third quarter, at EUR 34.5 million (Q3 2013: EUR 34.6 million), despite the dismantling of the OCP activities. Turnover in the financial services segment declined by 3.4% to EUR 25.1 million (Q3 2013: EUR 26.0 million) due to reduced demand from a number of clients. In the industry segment, turnover fell by 11.1% to EUR 23.4 million (Q3 2013: EUR 26.4 million), partially driven by a number of large projects in this segment that ended in late 2013. Growth from a number of new and existing clients has so far been insufficient to compensate for that decline in turnover. Turnover in healthcare declined 11,4% to EUR 5.1 million due to projects being finalised. New projects won are still in the early start-up phase. We are looking to further boost our position in the healthcare sector with, amongst others, our unique healthcare application Quli and our preconfigured ERP package for hospitals, as well as the associated application management.


Technology & Competences
The Technology & Competences division designs and builds applications for our clients in the form of secondment and project contracts, for both out of the box and tailor-made solutions. Turnover in the division dropped by 4.9% to EUR 26.7 million (Q3 2013: EUR 28.1 million). This decline was largely due to a reduced number of large-scale projects.

Business Consulting & Solutions
The Business Consulting & Solutions division advises clients on how they can improve their processes and IT. The division combines business know-how with technical expertise to create future-proof solutions in the fields of business intelligence, (digital) customer interaction, chain integration and security. Turnover in the division fell by 16.1% to EUR 10.8 million (Q3 2013: EUR 12.9 million). This drop in turnover was largely due to a decline in demand for consultancy services in the public sector. In response to this development, we have opted to dismantle the generic activities and add the specialist activities into existing units. Ordina also signed a cooperation contract with Topicus for savings and investment products. As part of this agreement, Ordina sold the development and exploitation of the Fundation software package. The book profit on the sale was EUR 0.4 million.

Application Management
The Application Management division is responsible for the management, maintenance and renewal of applications through long-term contracts. The division’s turnover fell by 2.1% to EUR 13.4 million (Q3 2013: EUR 13.7 million). The drop in turnover was due to the completion of a number of large (end of life) management contracts this is not yet being compensated for by new turnover.  We have obtained one of the highest scores in the annual Giarte survey into customer satisfaction in IT Outsourcing (Sourcing and Application Management). Combining our Sourcing and Application Management activities into separate divisions gives us focus and results in increased customer satisfaction.

Sourcing
The Sourcing division acts as strategic partner and helps large clients to improve the added value of hired-in IT personnel. Our client-specific innovation programs in the field of productivity improvement, talent development, know-how exchange and innovation are an integrated part of this approach. The Sourcing division saw turnover drop by 6.6% to EUR 19.9 million (Q3 2013: EUR 21.3 million). This drop was partially driven by a decline in demand from a number of energy and telecom clients within the portfolio.

Belgium & Luxembourg
The Belgium/Luxembourg division designs, builds and manages applications in Belgium and Luxembourg and is also active with solutions for specific business sectors. Turnover was up 3.4% at EUR 17.4 million (Q3 2013: EUR 16.8 million). The increase in turnover was driven by focus on a number of specific market segments for which the division has developed solutions, such as pharmaceutical companies.

Innovation
This year 200 clients visited the annual Ordina Open Innovation day. In addition to the various speakers who talked about the Humanisation of ICT, the day featured the final of ‘The Public Challenge’ innovation contest. The final was won by Foodfix and 42 Education; two socially relevant concepts respectively addressing food waste and education for children with learning disabilities.

Foodfix connects supermarkets with surplus food to students with limited funds. FoodFix collects the surplus that would otherwise be destroyed. Students are given quick and easy access to information on the available products and can order food items at low prices. The concept is currently focused on supermarkets and students, but does lend itself to wider applications. The other winner, 42 Education, offers children with learning disorders such as dyslexia, ASD and ADHD adaptive education programmes and tailor-made learning aids to make inclusive education possible. Inclusive education gives children who are currently in special education the chance to go to regular primary schools.

This year’s Innovation Day also showcased innovations Ordina has developed in cooperation with our clients. One of these is the study we are conducting with a researcher from Utrecht University looking at the possibility of using the Oculus Rift in the battle against anorexia nervosa by influencing patients’ perception of their own bodies.

Employees
At the end of the third quarter of 2014, the total number of employees stood at 2,892 FTEs. The total number of new hires came in at 116 FTEs, while 130 FTEs left the company, a drop of 14 FTEs compared with the end of the second quarter of 2014 (end Q2 2014: 2,906 FTEs). 

Financing

Net debt stood at EUR 5.4 million at the end of the third quarter of 2014, a decline of EUR 13.1 million compared to the third quarter of 2013 (end-Q3 2013: EUR 18.5 million). This was driven by working capital management, which has structurally improved our net debt position. Compared to year-end 2013, the net debt was up EUR 3.2 million as a result of the regular seasonal pattern (end-Q4 2013: EUR 2.2 million). The net debt / ‘adjusted’ EBITDA ratio stood at 0.3 (maximum leverage ratio: ≤1.50) and the Interest Cover Ratio stood at 15.1 (minimum interest cover ratio: ≥ 5.0). The ratios are therefore within the limits of the bank covenants.

 

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