Users of government services expect the same seamless digital experiences as provided by commercial organizations. In response, public institutions are rethinking their IT landscapes and operating models. But siloed structures, legacy systems, and complex regulations can hamper user-centric service delivery. Removing these bottlenecks is both a priority and a challenge.
By embracing digitalization and adaptive approaches like ‘the composable government enterprise’ governments can drive these fundamental improvements. By enabling greater access to information through digitalization, governments can also drive transparency and reassure the public that decisions are based on accurate and trustworthy data.
In our whitepaper, The Reliable Government, we pinpoint four key steps that every transforming government agency should focus on becoming:
more robust through cybersecurity and data stewardship;
more agile through adaptable IT and flexible working models;
more effective by better utilizing data and analytics;
more citizen-centric by delivering seamless digital customer experiences.
Want to know more? Download our whitepaper.